Mother's Day 2025: 

1. Orders placed on the same day might get delayed due to overwhelming rush of Mother's Day orders.

2. Delivery date is an estimate. The date is not a guaranteed date of delivery. The actual delivery date will depend on our courier partners/ suppliers/ vendors in different cities.

3. Orders placed late on the Mother's Day will be delivered on the next consecutive days. Please note that we will wait for the confirmation email from the customer regarding co-ordination of the exact delivery date and time.

4. In case the delivery address is on the outskirts of the main city, or the delivery address is far from the city center, then our delivery partners may need extra delivery charges to deliver such orders on time. Our Operations team will get in touch with such customers through email and request for the delivery charges. If such customers refuse to pay the delivery charges, then refund of the order may not be possible due to perishable nature of the fresh flowers. However, in some case, refund may be initiated as per our standard Cancellation Policy- Order cancellation charges will be 10% or Rs. 200 whichever is higher.

5. Due to the ongoing India- Pakistan conflict, delivery in some cities may be restricted/ take more time than the usual. Also, due to huge number of flight cancellations, fresh flower supply chain is affected in many major cities. Hence the delivery timings will be more than the earlier/regular delivery timings.

6. As mentioned clearly in every product description (and also due to huge Mother's Day rush), some products may be replaced with similar products of equal/similar value due to temporary/ regional non availability.  No complains will be entertained in such cases. All such information are clearly visible in every product description. Also, the terms and conditions are clearly provided before checkout for easy access and informed decisions.

7. Late orders/ missed delivery orders/ wrong orders will be attempted till 25 May 2025. Customers are requested to confirm such orders by sending an email to - wecare@bloomsvilla.com. Please note that after 25 May 2025, we will no longer entertain complains/ replacements regarding such orders. Please note that our support team will wait for the written communication from the customer's end regarding such orders.

8. For orders placed for non-serviceable areas, we reserve the right to send courier gift products listed in our website. These gifts will be of similar amount/ nature/ theme (Mother's Day).

9. For orders placed in cities/villages where there is non-availability of fresh flowers/ cakes, we reserve the right to send alternate gift items through courier.

10. For orders dispatched through courier, the tracking number will be shared with the customer for further tracking by the customer.

11. For orders that will be dispatched by courier, our operations team will wait for the confirmation of the replacement items from the customer. If no confirmation is received, then the order will be placed on hold. Further processing will start only when a written communication is received from the customer. 

12. No refunds will be entertained for the Mother's Day orders for perishable gifts/products. However, in case of any complains, please get in touch with our support team at -wecare@bloomsvilla.com. Please note that due to overwhelming rush of Mother's Day orders, the complaint resolution might take some more time than the regular timelines.

 

COVID-19: 
a. There might be a delay in delivering your orders based on guidelines from local authorities for COVID-19. Refunds/Cancellations are not allowed on order placed during COVID-19 i.e. Orders placed on or after March 25, 2020.

b. If the order is not delivered due to lock down/unavailability of product on selected date, the order will be delivered once the lock down is over or the product is available in the city.

c. Products may be substituted based on availability.

d. Flowers are not available for delivery, flowers order placed during lockdown will be delivered once the flower supply is resumed in the delivery city.

e. Limited Service available during COVID-19 pandemic. 

1. Cancellation

• Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48 hour delivery window starts. Order cancellation charges are 10% or Rs. 200 whichever is higher, if order is cancelled before 48 hours of the delivery. 
• In case the delivery address is on the outskirts of the main city, or the delivery address is far from the city center, then our delivery partners may need extra delivery charges to deliver such orders on time. Our Operations team will get in touch with such customers through email and request for the delivery charges. If such customers refuse to pay the delivery charges, then refund of the order may not be possible due to perishable nature of the fresh flowers. However, in some case, refund may be initiated as per our standard Cancellation Policy- Order cancellation charges will be 10% or Rs. 200 whichever is higher.
• Gift certificate provided as part of cancellation or refund has validity of one year from the date of issue and has no cash value. 

2. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to wecare@bloomsvilla.com

Mail shall contain following details:-

a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:

3. Cancellation shall be initiated after formal order cancellation request is received at support@bloomsvilla.com

4. Refund shall be made under following conditions:

a. Order was cancelled.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a partial refund in the form of store credit or the product will be replaced.

d. Since flowers are perishable products, return or exchange will not be possible.

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer. 

6. Store credit provided as part of cancellation or refund doesn't have any cash value.

7. Any discounted or exempted amount can not be claimed for refund.

8. Any extra amount credited to Bloomsvilla's account may be considered for order enhancement but will not be refundable.

9. Refunds are processed to your payment method within 15-20 working days.

10. In all matters concerning Cancellation and Refund Bloomsvilla shall have the deciding hand.

11. Bloomsvilla may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

12. If you have any questions/comments about our Cancellation And Refund Policy, please email us at wecare@bloomsvilla.com