Terms & Conditions

Last updated: August 2026

Public Notice: Beware of Fraudulent Communications

It has come to our attention that certain individuals may attempt to impersonate Bloomsvilla representatives and collect payments or personal information fraudulently. Customers are advised to exercise caution and avoid sharing OTPs, UPI PINs, CVV numbers, card details, banking passwords, or other sensitive financial information with any person claiming to represent Bloomsvilla.

For legitimate order-related communication, Bloomsvilla will use its official communication channels. For support, please write to wecare@bloomsvilla.com.

1. About Bloomsvilla

www.bloomsvilla.com is owned and operated by Bloomsvilla, incorporated under the laws of India. These Terms & Conditions apply to orders placed through the Bloomsvilla website and form part of the agreement between Bloomsvilla and the customer.

By placing an order on the website, the customer acknowledges that they have read and agreed to these Terms & Conditions and the applicable policies published on the website.

2. Delivery Policy

All orders are subject to Bloomsvilla's Delivery Policy, which forms an integral part of these Terms & Conditions.

By placing an order, the customer acknowledges and agrees to the Delivery Policy applicable to product availability, substitutions, destination serviceability, delivery methods, courier fulfilment, split shipments, delivery attempts, and delivery timelines.

3. Delivery Dates and Timings

Bloomsvilla makes reasonable efforts to deliver orders on the delivery date and within the delivery slot selected by the customer. However, delivery dates and timings may be affected by destination serviceability, florist availability, product availability, weather, traffic, courier operations, regional restrictions, seasonal demand, supply-chain conditions, and other circumstances beyond Bloomsvilla's reasonable control.

Same-day delivery is available only in serviceable locations and is subject to applicable order cut-off times, local florist availability, product availability, and operational feasibility.

Free delivery time slots indicate a delivery preference and do not constitute a guarantee of an exact delivery time. Paid or fixed-time delivery services will be attempted as close as reasonably possible to the selected time, subject to local operating conditions.

On high-demand occasions, including Valentine's Day, Mother's Day, Rakhi, Diwali, Christmas, New Year, and similar events, deliveries may take longer than usual due to exceptionally high order volumes and local operational constraints.

4. Remote, Outskirts, and Limited-Service Locations

Certain delivery addresses may fall outside the standard delivery area of our local florist or vendor network. Additional delivery charges may apply for remote, rural, outskirts, or extended delivery locations where local delivery requires additional travel or special arrangements.

If the originally selected delivery method is not reasonably available at the destination, Bloomsvilla may use an alternate fulfilment method, including courier delivery, split shipment, alternate local fulfilment, or suitable product substitution in accordance with the Delivery Policy.

5. Product Availability and Substitution

Flowers, cakes, plants, fresh products, packaging, fillers, baskets, dry fruits, chocolates, and other gifting components may be subject to temporary, seasonal, or regional availability.

The images shown on the website are indicative in nature. Because floral arrangements are handcrafted and sourced locally, the delivered product may vary slightly in colour, appearance, arrangement, packaging, container, decoration, or presentation.

If any flower, colour, filler, packaging material, cake flavour, container, or other product component is unavailable, Bloomsvilla may substitute it with a suitable alternative of equal or higher value while making reasonable efforts to preserve the overall style, theme, quality, and value of the ordered product.

If the ordered product itself cannot reasonably be fulfilled at the destination, Bloomsvilla may offer or dispatch a suitable alternate product of equal or higher value, including through courier, in accordance with the Delivery Policy.

Where a significant substitution is required, Bloomsvilla may make reasonable efforts to contact the customer. If immediate action is required to avoid further delay and the customer cannot be reached, Bloomsvilla may proceed with a reasonable substitution or alternate fulfilment method consistent with the Delivery Policy.

6. Personalized Products and Split Shipments

Personalized products such as printed cushions, mugs, photo frames, engraved gifts, and similar items may be fulfilled separately from fresh flowers, cakes, or other locally delivered products.

A single order may therefore be completed through multiple deliveries or shipments. For example, flowers may be delivered by a local florist while a personalized gift is dispatched separately through a courier partner.

Different components of the same order may consequently arrive at different times.

7. Courier Deliveries

Courier items may be shipped through Blue Dart, DTDC, Delhivery, India Post, FedEx, or another suitable courier partner depending on service availability.

Courier delivery timelines depend on the destination, pincode serviceability, product readiness, courier operations, regional restrictions, and other logistics factors. Tracking information will be shared wherever available.

Bloomsvilla cannot guarantee an exact courier delivery date or time once a shipment has been handed over to the courier partner, but will make reasonable efforts to assist the customer in case of delivery issues.

8. Recipient and Address Information

The customer is responsible for providing accurate and complete recipient details, including recipient name, delivery address, pincode, phone number, and any relevant delivery instructions.

Requests to change the delivery address or order details should be submitted as early as possible. Once an order has entered preparation, production, dispatch, or delivery processing, changes may not be possible.

Where an address change results in additional delivery cost or requires a different fulfilment method, the customer may be required to pay the applicable additional charges.

9. Delivery Attempts

Bloomsvilla and its delivery partners will make reasonable efforts to complete delivery based on the information supplied by the customer.

A delivery may be treated as attempted or completed, as applicable, in situations including:

• incorrect or incomplete delivery address;
• recipient unavailable or unreachable;
• premises locked or access restricted;
• incorrect recipient phone number;
• recipient refusing to accept the delivery; or
• delivery accepted by an authorized or reasonably available person at the delivery location.

Additional delivery attempts may not always be possible and may be subject to additional charges.

10. Delivery to Third Parties

Where the intended recipient is unavailable, the order may, where reasonable, be handed over to a family member, receptionist, security personnel, neighbour, hotel staff, office colleague, or another person available at or associated with the delivery address.

Such handover may be treated as successful delivery where appropriate.

11. Damaged Products and Delivery Concerns

If an order is received in a materially damaged condition, or if the customer believes that there has been a delivery issue, the customer should contact Bloomsvilla as soon as possible, preferably within 24 hours of delivery or the expected delivery event.

Customers may be requested to provide photographs, videos, packaging images, delivery details, or other reasonable evidence required to investigate the issue.

Depending on the circumstances and the outcome of the investigation, Bloomsvilla may arrange a replacement, redelivery, store credit, partial refund, full refund, or another appropriate resolution in accordance with the applicable Cancellation & Refund Policy.

12. Customer Complaints and Dispute Resolution

If a customer has any concern regarding an order, product, delivery, payment, or service, the customer is encouraged to contact Bloomsvilla first at wecare@bloomsvilla.com so that the matter can be investigated and, where appropriate, resolved promptly.

Nothing in these Terms & Conditions is intended to restrict any statutory or lawful rights available to a customer under applicable law or through their payment provider.

Where a payment dispute or chargeback is initiated, Bloomsvilla may submit relevant order information, customer acknowledgements, communications, tracking information, delivery records, policy disclosures, and other supporting evidence to the payment gateway, acquiring bank, card network, or issuing bank as part of the dispute-resolution process.

13. Cancellation and Refunds

Order cancellations, refunds, deductions, and replacement eligibility are governed by Bloomsvilla's applicable Cancellation & Refund Policy.

Because flowers, cakes, and certain other products are perishable or prepared specifically for an order, cancellation or refund may not be possible once preparation, procurement, personalization, dispatch, or delivery processing has begun.

14. Duplicate Orders

If Bloomsvilla identifies what appears to be a duplicate order, we may make reasonable efforts to contact the customer for clarification. If the customer cannot be reached and immediate processing is required, Bloomsvilla may use reasonable judgment based on the available order information.

15. Fraudulent, Abusive, or Suspicious Activity

Bloomsvilla reserves the right to review, hold, cancel, refuse, or reject an order where there are reasonable concerns regarding fraud, misuse, suspicious payment activity, abusive conduct, invalid contact information, unlawful content, or other circumstances that may expose Bloomsvilla, its partners, or third parties to risk.

Bloomsvilla also reserves the right to limit or discontinue communication with persons who use threatening, abusive, harassing, or unlawful language while interacting with our staff or service partners.

16. Pricing, Discounts, and Charges

Prices, promotional offers, discounts, convenience charges, delivery charges, surge charges, and other applicable charges may vary by product, destination, date, delivery method, and promotional campaign.

Unless specifically stated otherwise, multiple offers or discount codes cannot be combined.

17. Payment Processing

Orders are processed only after successful payment authorization or confirmation, where payment is required.

Payments may be processed through third-party payment gateways. Bloomsvilla does not directly store or process sensitive card credentials submitted to such payment gateways.

If payment is debited but an order number is not generated, the customer should contact wecare@bloomsvilla.com with the payment gateway name, amount, payment mode, transaction ID, and other relevant details so that the transaction can be investigated.

18. Customer and Recipient Communication Consent

By placing an order, the customer authorizes Bloomsvilla to send transactional communications relating to the order through the contact information provided during checkout.

The customer confirms that they are authorized to provide the recipient's contact information for the purpose of delivery coordination and transactional communication relating to the order.

19. Availability of Services

Bloomsvilla reserves the right to limit, suspend, decline, or discontinue service to any person, destination, product category, or geographic area where fulfilment is not reasonably possible, legally permitted, operationally feasible, or commercially viable.

20. Force Majeure and Events Beyond Reasonable Control

Bloomsvilla will not be liable for delay or failure in performance caused by circumstances beyond its reasonable control, including severe weather, floods, natural disasters, strikes, riots, road closures, government restrictions, curfews, epidemics, pandemics, transportation disruptions, courier disruptions, communication outages, supply-chain failures, or similar events.

Where such circumstances occur, Bloomsvilla will make reasonable efforts to complete, reschedule, substitute, or otherwise fulfil the order as soon as reasonably possible.

21. Amendments

Bloomsvilla may update these Terms & Conditions from time to time. The version published on the website at the time of an order will generally apply to that order, subject to applicable law.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India. Subject to applicable consumer-protection and other mandatory legal provisions, disputes shall be subject to the jurisdiction of the competent courts in Ahmedabad, Gujarat.

23. Entire Agreement

These Terms & Conditions, together with Bloomsvilla's Delivery Policy, Cancellation & Refund Policy, Privacy Policy, Disclaimer, and other applicable policies published on the website, constitute the agreement governing orders placed through Bloomsvilla.

24. Contact Information

Bloomsvilla may update its contact information from time to time. Customers should refer to the website's Contact Us section for the most current support details.

For questions regarding these Terms & Conditions or an order, please contact:

Email: wecare@bloomsvilla.com