Bloomsvilla Delivery Policy

At Bloomsvilla, we make every effort to deliver your flowers, gifts, cakes, and personalized products as close as possible to your selected delivery date and time. Because our products are fulfilled through a combination of local florist partners, vendors, and courier networks across India, delivery methods and timelines may vary depending on the destination and product type.

Same-Day Delivery

Same-day delivery is available only in serviceable locations and is subject to local florist availability, product availability, order cut-off times, traffic conditions, weather, and operational feasibility.

A product being available for purchase on our website does not automatically mean that same-day florist delivery is available in every pincode.

Delivery Date

The delivery date selected while placing an order represents the requested delivery date.

We make every reasonable effort to deliver on the selected date. However, delivery may occasionally be affected by local serviceability, weather, traffic, regional restrictions, courier operations, florist availability, supply-chain conditions, or other circumstances beyond our reasonable control.

Fresh Flowers and Product Availability

Flowers are natural and seasonal products, and their availability may vary between cities and regions.

If specific flowers, colours, fillers, packaging, baskets, cakes, dry fruits, or other components are temporarily or regionally unavailable, Bloomsvilla may substitute them with suitable alternatives of equal or higher value while attempting to preserve the overall style, quality, and presentation of the ordered product.

Minor differences in colour, arrangement, size, packaging, or presentation may occur because floral arrangements are handcrafted and availability can vary by location.

Personalized Products and Split Shipments

Orders containing personalized products such as cushions, mugs, photo frames, printed products, engraved gifts, or similar items may be fulfilled separately from fresh flowers or other locally delivered products.

For example, a fresh flower bouquet may be delivered through a local florist while a personalized gift from the same order may be dispatched separately through a courier partner.

As a result, different items from the same order may arrive separately and at different times.

Outskirts and Non-Serviceable Locations

Certain destinations may fall outside our standard local florist delivery network or may have limited availability of fresh flowers and gifting products.

Where local fulfilment of the originally ordered product is not reasonably available, Bloomsvilla may take one or more of the following steps:

• Arrange fulfilment through a courier partner.
• Substitute unavailable flowers, packaging, or other components with suitable alternatives of equal or higher value.
• Offer or dispatch a suitable replacement product of equal or higher value where the originally ordered product cannot be fulfilled locally.
• Change the mode of fulfilment from local delivery to courier delivery where required.
• Split the order into multiple deliveries or shipments where applicable.
• Contact the customer if a significant change to the order is required.

Our objective in such situations is to fulfil the order successfully while maintaining the value and overall gifting experience of the original order.

Courier Deliveries

Products fulfilled through courier partners are subject to the delivery timelines and operational conditions of the respective courier network.

Courier delivery timelines may be affected by factors including:

• Destination and pincode serviceability
• Local holidays
• Weather conditions
• Transportation or logistics delays
• Incorrect or incomplete delivery addresses
• Recipient unavailability
• Regional restrictions or disruptions
• Other circumstances affecting courier operations

Tracking information will be provided wherever available.

Delivery Attempts and Recipient Availability

Customers are responsible for providing accurate recipient information, including the recipient's name, complete delivery address, correct pincode, valid phone number, and any relevant delivery instructions.

If the recipient is unavailable, unreachable, refuses delivery, or if the address provided is incorrect or incomplete, our delivery partner may attempt to contact the recipient or sender.

Additional delivery attempts may not always be possible and may be subject to additional delivery charges depending on the circumstances.

Delivery to Third Parties

Flowers and gifts are frequently ordered for recipients other than the person placing the order. If the intended recipient is unavailable, the order may, where reasonable, be handed over to another person available at or associated with the delivery location.

This may include a family member, receptionist, security personnel, neighbour, hotel staff, office colleague, or another person available to receive the order on the recipient's behalf.

Such handover may be considered successful delivery where appropriate.

Delivery Time Slots

Where a delivery time slot or delivery preference is selected, we make reasonable efforts to deliver within that period.

Exact delivery times may nevertheless be affected by traffic, florist workload, weather, local conditions, delivery routing, or other operational factors.

Significant Changes to an Order

If successful fulfilment requires a significant change to the ordered product or delivery method, Bloomsvilla may attempt to contact the customer using the phone number or email address provided with the order.

Where immediate action is reasonably required to avoid further delay and the customer cannot be reached, Bloomsvilla may proceed with a reasonable substitution, replacement, split shipment, or alternate fulfilment method in accordance with this Delivery Policy.

Delays Beyond Our Control

Delivery may be delayed by circumstances beyond our reasonable control, including severe weather, floods, strikes, road closures, government restrictions, local disturbances, courier disruptions, transportation problems, natural disasters, or other force majeure events.

Where such circumstances occur, Bloomsvilla will make reasonable efforts to complete the delivery as soon as reasonably possible.

Rakhi 2026 Delivery Information:

1. Orders placed on the same day might get delayed due to overwhelming rush of Rakhi festival orders. Same Day Delivery is an estimate for the Same Day Dispatch of Rakhi orders through our courier partners.

2. Delivery date is an estimate. The date is not a guaranteed date of delivery. The actual delivery date will depend on our courier partners/ suppliers/ vendors in different cities.

3. Orders placed late on Rakhi will be delivered on the next consecutive days. Please note that we will wait for the confirmation email from the customer regarding co-ordination of the exact delivery date and time.

4. In case the delivery address is on the outskirts of the main city, or the delivery address is far from the city center, then our delivery partners may need extra delivery charges to deliver such orders on time. Our Operations team will get in touch with such customers through email and request for the delivery charges. If such customers refuse to pay the delivery charges, then refund of the order may not be possible due to perishable nature of the fresh flowers. However, in some case, refund may be initiated as per our standard Cancellation Policy- Order cancellation charges will be 10% or Rs. 200 whichever is higher.

5. In some case, even after creating Same Day Dispatch request to our courier partners, the actual pickup of your order might get delayed due to the overwhelming rush of Rakhi orders to our courier partners.

6. As mentioned clearly in every product description (and also due to huge Rakhi Day rush), some products may be replaced with similar products of equal/similar value due to temporary/ regional non availability.  No complains will be entertained in such cases. All such information are clearly visible in every product description. Also, the terms and conditions are clearly provided before checkout for easy access and informed decisions.

7. Late orders/ missed delivery orders/ wrong orders will be attempted till 15th September 2026. Customers are requested to confirm such orders by sending an email to - wecare@bloomsvilla.com. Please note that after 15th of September 2026, we will no longer entertain complains/ replacements regarding such orders.

8. For orders placed for non-serviceable areas, we reserve the right to send courier gift products listed in our website. These gifts will be of similar amount/ nature/ theme (Rakhi).

9. For orders placed in cities/villages where there is non-availability of fresh flowers/ cakes, we reserve the right to send alternate gift items through courier.

10. For orders dispatched through courier, the tracking number will be shared with the customer for further tracking by the customer.

11. For orders that will be dispatched by courier, our operations team will wait for the confirmation of the replacement items from the customer. If no confirmation is received, then the order will be placed on hold. Further processing will start only when a written communication is received from the customer. 

12. No refunds will be entertained for the Rakhi festival orders for perishable gifts/products. However, in case of any complains, please get in touch with our support team at -wecare@bloomsvilla.com. Please note that due to overwhelming rush of Rakhi festival orders, the complaint resolution might take some more time than the regular timelines.

13. Rakhi and related products are available for delivery within India only. Orders placed with delivery addresses outside India will be placed on hold by our Operations Team. Customers will be contacted via email to provide an alternate delivery address within India. After receiving the correct Indian address, we will be preparing your order for dispatch through appropriate delivery channel.

We appreciate your understanding and cooperation.

Questions About Your Delivery

If you have any questions, concerns, or requests regarding your order or delivery, please contact us as soon as possible.

Email: wecare@bloomsvilla.com

Please include your order number when contacting us so that our team can assist you efficiently.

Last updated: August 2026