Refund policy

COVID-19:
a. There might be a delay in delivering your orders based on guidelines from local authorities for COVID-19. Refunds/Cancellations are not allowed on orders placed during COVID-19 i.e. Orders placed on or after March 25, 2020.

b. If the order is not delivered due to lockdown/unavailability of product on the selected date, the order will be delivered once the lockdown is over or the product is available in the city.

c. Products may be substituted based on availability.

d. Flowers are not available for delivery, flowers order placed during lockdown will be delivered once the flower supply is resumed in the delivery city.

e. Limited-Service available during COVID-19 pandemic. 

1. Cancellation
Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim a refund of the paid amount. No refund shall be made once the 48hr delivery window starts. Order cancellation charges are 10% or Rs.200 whichever is higher if the order is cancelled before 48 hours of the delivery. All same-day orders, i.e. the order is placed on the same date as of delivery is not eligible for cancellation/refund/store credit.

If the customer orders a product that is not available for delivery in the recipient country/city, cancellation rules will be applied.

The gift certificate provided as part of cancellation or refund has a validity of one year from the date of issue and has no cash value.

2. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to support@bloomsvilla.com

Mail shall contain the following details:-

a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:

3. Cancellation shall be initiated after the formal order cancellation request is received at support@bloomsvilla.com

4. Refund shall be made under the following conditions:

a. Order was cancelled.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complaint regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund in the form of store credit or the product will be replaced.

d. Since flowers are perishable products, return or exchange will not be possible.

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer. 

6. Store credit provided as part of cancellation or refund doesn't have any cash value.

7. Any discounted or exempted amount can not be claimed for a refund.

8. Any extra amount credited to BloomsVilla's account may be considered for order enhancement but will not be refundable.

9. Refunds are processed to your payment method within 15 working days.

10. In all matters concerning Cancellation and Refund Blooms Villa shall have the deciding hand.

11. Blooms Villa may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

12. If you have any questions/comments about our Cancellation And Refund Policy, please email us at support@bloomsvilla.com